Website / Online Store Terms & Conditions

Bronze Wattle Co

Effective date: 10 May 2026
Last reviewed: 23 May 2026
Applies to: Use of the Bronze Wattle Co website and online store.

1. About these terms

These Terms & Conditions apply when you access our website, browse our online store, purchase products, submit an enquiry, request a quote or otherwise interact with Bronze Wattle Co online.

By using our website or placing an order, you agree to these Terms & Conditions.

These terms should be read together with our:

• Refunds, Returns & Exchanges Policy;
• Customer Service Policy;
• Privacy Policy;
• Shipping or Delivery Policy, once published;
• Product care, food storage, allergen or plant care instructions provided with products.

Nothing in these terms excludes, restricts or modifies rights you have under Australian Consumer Law.

2. Business details

This website is operated by:

Bronze Wattle Co
Business type: Clare Martin T/AS Bronze Wattle Co
ABN: 87 855 309 256
Business location: Sunshine Coast, Queensland, Australia
Email: hello@bronzewattleco.com.au
Website: www.bronzewattleco.com.au

3. Website content

We take reasonable care to ensure the information on our website is accurate and up to date.

However, product information may change from time to time due to:

• seasonal availability;
• supplier changes;
• artisan production variation;
• packaging changes;
• plant growth variation;
• batch variation;
• ingredient availability;
• photography differences;
• website updates.

Images are for general presentation purposes. Actual products may vary slightly in colour, size, shape, packaging, plant maturity, presentation or seasonal appearance.

We will not knowingly publish false or misleading product information.

4. Product availability

Products are subject to availability.

We may limit quantities, discontinue products, update pricing, change product inclusions or remove items from sale at any time, subject to orders already accepted and legal obligations.

If a product is unavailable after you place an order, we will contact you to offer an appropriate option, which may include:

• substitution;
• delayed fulfilment;
• partial fulfilment;
• store credit;
• refund;
• cancellation of the unavailable item.

5. Gift box substitutions

Our gift boxes may include products from local, regional, seasonal, small-batch or artisan suppliers.

Where an item is unavailable, we may substitute a product with another item of equal or greater value, provided the substitution is consistent with the gift box theme and quality.

For corporate gifting, branded or custom orders, we will seek approval for material substitutions where practicable.

6. Pricing

All prices are listed in Australian dollars.

Prices may include or exclude GST depending on Bronze Wattle Co’s GST registration status at the relevant time. The website checkout or invoice will state the applicable position.

We reserve the right to update prices at any time before an order is accepted.

If a pricing error is obvious or material, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order for a refund.

We will not use false, misleading or deceptive pricing claims.

7. Payment

Payment must be made using the payment methods available at checkout or stated on your invoice.

Orders may not be processed until payment has been received or approved.

For corporate gifting or custom orders, we may require a deposit, staged payment or full payment before sourcing, production, assembly or dispatch.

8. Order acceptance

An order is not accepted until we confirm acceptance by issuing an order confirmation, tax invoice, fulfilment confirmation or written acceptance.

We may decline or cancel an order where:

• the product is unavailable;
• payment is not received;
• there is a suspected fraud or security issue;
• delivery is unavailable to the requested location;
• the order contains an obvious error;
• the customer has provided incomplete or incorrect information;
• fulfilling the order would breach legal, safety or compliance obligations.

If we cancel an order after payment has been made, we will provide an appropriate refund for the cancelled portion.

9. Delivery

Delivery options, costs and estimated timeframes will be shown at checkout or confirmed in writing.

Delivery estimates are estimates only. They may be affected by courier delays, weather, public holidays, peak periods, supplier delays, regional delivery conditions or circumstances beyond our control.

Customers are responsible for providing accurate delivery details.

We are not responsible for delivery failure, delay, spoilage, plant decline or loss caused by incorrect or incomplete delivery information provided by the customer.

For perishable, plant or temperature-sensitive goods, customers are responsible for ensuring the recipient can receive, collect, unpack and store the product promptly.

10. Authority to leave

If you request or authorise delivery to be left unattended, you accept the risk of loss, theft, heat damage, weather damage, plant decline or deterioration after delivery is completed.

This does not affect your rights if the product was faulty or damaged before delivery.

11. Food, allergen and edible product information

Some products may contain or be exposed to allergens.

Where required or appropriate, we will provide ingredient, allergen, storage and best-before information.

Customers are responsible for reading product labels and warnings before consumption.

If you or a recipient has a serious allergy or dietary requirement, contact us before ordering. We cannot guarantee that all products are free from traces of allergens unless expressly stated in writing.

We do not provide medical, therapeutic or health advice.

12. Plant and grow product information

Plant and grow products may vary naturally in size, colour, shape, maturity and seasonal condition.

Plant care information is general guidance only. Plant performance depends on customer care, weather, soil, watering, light, pests, climate, handling and local conditions.

Customers are responsible for checking whether a plant, seed or grow product is suitable for their location, household, pets, children and intended use.

Where a product is labelled as edible, customers should still follow care, hygiene and use instructions.

13. Customer obligations

When using our website or purchasing from us, you agree that you will not:

• provide false, misleading or incomplete information;
• misuse the website;
• attempt to interfere with website security;
• copy or reproduce our intellectual property without permission;
• use our products unlawfully or unsafely;
• resell products unless authorised;
• make false claims about an order, product fault or delivery issue;
• engage in abusive, threatening or unlawful communication with our business.

14. Refunds, returns and exchanges

Refunds, returns and exchanges are managed under our Refunds, Returns & Exchanges Policy.

Your Australian Consumer Law rights apply regardless of anything stated in these Terms & Conditions.

15. Promotions, discounts and gift cards

Promotional codes, discounts, bundles or gift cards may be subject to additional conditions.

Unless otherwise stated:

• promotional codes cannot be exchanged for cash;
• discounts cannot be applied retrospectively;
• only one discount may be used per order;
• promotions may be changed or withdrawn at any time before purchase;
• promotional products remain covered by Australian Consumer Law.

16. Corporate gifting and custom orders

Corporate gifting and custom orders may be subject to additional written terms, including:

• minimum order quantities;
• deposit requirements;
• artwork approval deadlines;
• recipient list deadlines;
• substitution rules;
• production timelines;
• delivery requirements;
• cancellation terms;
• payment terms;
• custom packaging charges.

Where there is inconsistency between these Terms & Conditions and a specific written corporate gifting agreement or quote, the specific written agreement will apply to the extent of the inconsistency, provided it does not unlawfully limit consumer rights or small business rights.

17. Intellectual property

All website content, branding, product descriptions, designs, images, logos, copy, templates, product names and other materials are owned by or licensed to Bronze Wattle Co.

You must not copy, reproduce, adapt, distribute, modify or use our intellectual property without written permission.

This includes Bronze Wattle Co brand assets, packaging designs, product descriptions, gift box concepts, product photography, website content and business system materials.

18. User content, reviews and social media

If you tag us, send us photos, leave a review, submit feedback or post content about our products, you grant us permission to share, repost or refer to that content for business purposes unless you tell us otherwise.

We may moderate, hide, delete or not publish content that is:

• offensive;
• discriminatory;
• misleading;
• defamatory;
• spam;
• abusive;
• unlawful;
• unrelated to our products or services;
• revealing private information about another person.

We will not knowingly publish fake or misleading reviews.

19. Privacy

We handle personal information in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that we may collect, use and disclose personal information as described in that policy.

20. Email and SMS marketing

We will only send marketing communications where we have consent or are otherwise permitted by law.

Marketing messages will identify Bronze Wattle Co and include an unsubscribe option where required.

You may unsubscribe at any time.

21. Third-party links and platforms

Our website may include links to third-party websites, payment providers, delivery providers, social media platforms, booking tools or other services.

We are not responsible for the content, policies, security or practices of third-party websites or platforms.

Customers should review third-party terms and privacy policies before using those services.

22. Limitation of liability

To the maximum extent permitted by law, Bronze Wattle Co is not liable for indirect, incidental, special or consequential loss arising from use of our website, products or services.

However, nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including rights under Australian Consumer Law.

23. Events beyond our control

We are not responsible for delay or failure to perform an obligation where caused by events beyond our reasonable control, including:

• severe weather;
• natural disaster;
• courier disruption;
• supplier failure;
• illness;
• cyber incident;
• power outage;
• platform outage;
• government restriction;
• biosecurity restriction;
• transport disruption;
• shortage of materials or packaging.

Where such an event affects an order, we will take reasonable steps to communicate with the customer and provide an appropriate solution.

24. Changes to these terms

We may update these Terms & Conditions from time to time.

The version published on our website at the time of order will generally apply to that order unless a change is required by law.

25. Governing law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Any dispute will be handled in accordance with the laws and courts of Queensland and applicable Commonwealth laws.

26. How to contact us

Questions about these Terms & Conditions should be sent to:

Bronze Wattle Co
Email: hello@bronzewattleco.com.au
Phone: 0434 934 003
Website: www.bronzewattleco.com.au
Business location: Sunshine Coast, Queensland, Australia