Shipping & Delivery Policy

Bronze Wattle Co

Effective date: 10 May 2026
Last reviewed: 23 May 2026
Applies to: Online orders, gift box orders, corporate gifting orders, market/event follow-up orders, and direct customer orders.

1. Purpose

This policy explains how Bronze Wattle Co manages shipping, delivery, local delivery, courier delays, incorrect addresses, authority to leave, damaged parcels, missing parcels, perishable products, plant products and corporate gifting deliveries.

This policy should be read together with our:

• Refunds, Returns & Exchanges Policy;
• Website / Online Store Terms & Conditions;
• Privacy Policy;
• Food, Allergen & Plant Care Disclaimer;
• any product-specific care, storage or delivery instructions.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. Online businesses have the same consumer responsibilities as physical businesses, and consumers may be entitled to a remedy where goods do not meet consumer guarantees.

2. Delivery locations

Bronze Wattle Co may offer delivery through:

• local delivery on the Sunshine Coast and surrounding areas;
• courier delivery within Queensland;
• courier delivery to other Australian states and territories, where available;
• corporate bulk delivery;
• direct-to-recipient gifting delivery;
• market/event collection or arranged pick-up, where offered.

Delivery availability may depend on the product type, delivery location, season, weather, courier access, biosecurity restrictions, perishability and plant transport suitability.

Some products may not be available for delivery to all locations.

3. Products that may have delivery restrictions

Some products may have restricted delivery options, including:

• live plants;
• seedlings;
• herbs;
• grow kits containing seeds, soil, growing medium or plant material;
• perishable food items;
• temperature-sensitive pantry goods;
• chocolate, honey, preserves or similar heat-sensitive items;
• fragile glass jars or bottles;
• large or heavy gift boxes;
• custom corporate gifting orders.

We may decline, modify or cancel delivery of an item where we reasonably consider that delivery would create a product quality, safety, legal, biosecurity or customer experience risk.

4. Order processing timeframes

Standard online orders are usually processed within 2-5 business days.

Corporate gifting, custom orders, pre-orders, made-to-order gift boxes, branded packaging and bulk orders may require longer processing timeframes.

Processing timeframes may be affected by:

• supplier availability;
• seasonal product availability;
• plant readiness;
• food production or batch availability;
• packaging availability;
• corporate approval delays;
• recipient list errors;
• public holidays;
• peak gifting periods;
• courier service disruption;
• severe weather or natural disaster.

We will take reasonable steps to communicate material delays.

5. Delivery timeframes

Delivery timeframes shown on our website, at checkout or in customer communications are estimates only.

Actual delivery may be affected by:

• courier delays;
• regional or remote delivery conditions;
• incorrect or incomplete address details;
• public holidays;
• severe weather;
• natural disasters;
• road closures;
• supplier delays;
• peak shopping periods;
• customs or border restrictions, where relevant;
• events outside our reasonable control.

If a business cannot supply a paid product on time or within a reasonable time, it must provide a solution under Australian Consumer Law.

6. Delivery charges

Delivery charges will be shown at checkout or confirmed in writing before payment.

Delivery charges may vary depending on:

• delivery location;
• parcel size and weight;
• product type;
• delivery speed;
• courier service used;
• local delivery availability;
• temperature-sensitive or fragile packaging requirements;
• bulk or multi-recipient corporate orders.

Delivery charges are not usually refundable for change-of-mind returns. This does not affect your rights where goods fail to meet consumer guarantees.

7. Customer responsibility for delivery details

Customers are responsible for providing accurate and complete delivery information, including:

• recipient name;
• business name, where applicable;
• street address;
• unit, suite, floor or building details;
• suburb;
• postcode;
• phone number;
• email address;
• delivery instructions;
• any access restrictions;
• preferred delivery date, where available.

For corporate gifting orders, the corporate customer is responsible for providing accurate recipient lists, names, delivery addresses, phone numbers, gift messages and delivery instructions by the agreed deadline.

We are not responsible for delivery failure, delay, redirection fees, spoilage, plant decline or loss caused by incorrect, incomplete or outdated delivery information supplied by the customer.

8. Authority to leave

If you provide authority to leave, or if the delivery provider leaves the parcel in accordance with its delivery process, the parcel may be left unattended.

Where a parcel is left unattended, risks may include:

• theft;
• heat exposure;
• rain or weather damage;
• insect or animal interference;
• plant stress;
• food deterioration;
• damage by third parties;
• failure by the recipient to locate or collect the parcel promptly.

For perishable goods, live plants and temperature-sensitive items, we strongly recommend sending the order to an address where someone can receive it promptly.

This clause does not remove your rights if the product was faulty, unsafe, damaged before delivery, incorrectly supplied or otherwise failed to meet consumer guarantees.

9. Perishable and temperature-sensitive deliveries

Some Bronze Wattle Co products may be affected by heat, humidity, sunlight, delay or incorrect storage.

For perishable or temperature-sensitive products, customers and recipients should:

• collect the parcel promptly after delivery;
• open the parcel as soon as practicable;
• follow any storage instructions;
• refrigerate products where required;
• keep food products away from direct sunlight and heat;
• inspect products on arrival;
• contact us promptly if there is a concern.

We may delay dispatch during extreme heat, severe weather, public holidays or courier disruption to reduce the risk of product deterioration.

10. Live plant and grow product deliveries

Live plants, seedlings, herbs and grow products are naturally variable and may be affected by weather, handling, watering, light, transit time and customer care after delivery.

Customers and recipients should:

• unpack plants promptly;
• water if required;
• keep plants out of extreme heat or direct harsh sunlight immediately after delivery;
• follow the care instructions provided;
• avoid leaving plants boxed for extended periods;
• check whether the plant is suitable for the location, season and intended use.

Some cosmetic variation, minor leaf blemishing, soil movement, pruning, wilting or transit stress may occur with live plant products.

If a plant arrives severely damaged, unsafe, diseased, dead on arrival or materially different from the product description, contact us promptly with photographs so we can assess the issue under our Refunds, Returns & Exchanges Policy.

11. Fragile items

Gift boxes may contain glass jars, bottles, ceramics, pressed botanicals, dried goods, timber items or other fragile products.

We take reasonable care to package items securely. Damage caused in transit can affect product safety, so damaged products should not be used or consumed until assessed.

If a parcel arrives damaged, please keep the item, packaging and delivery box and contact us promptly with photographs.

12. Missing, lost or delayed parcels

If your parcel is delayed or appears to be missing, contact us with your order details.

We may:

• check tracking information;
• contact the courier;
• request delivery confirmation;
• ask the customer or recipient to check surrounding areas, reception desks, mailrooms or safe-drop locations;
• arrange redelivery, replacement, refund or another suitable remedy where appropriate.

Where goods are not supplied within a reasonable time, customers may be entitled to a solution.

13. Damaged parcels

If your order arrives damaged, please contact us as soon as practicable and provide:

• order number;
• recipient name;
• delivery address;
• date received;
• photos of the external parcel;
• photos of internal packaging;
• photos of damaged products;
• description of the issue.

Please do not dispose of the product or packaging until we confirm the next steps, unless it is unsafe to retain.

Depending on the issue, we may provide a replacement, refund, credit, partial refund, alternative product or other remedy consistent with Australian Consumer Law.

14. Incorrect items or incomplete orders

If your order is incorrect or incomplete, contact us promptly.

We may ask for:

• order number;
• photos of the items received;
• packing slip or order confirmation;
• description of the missing or incorrect item.

Where we have supplied the wrong item or failed to supply an item, we will provide an appropriate remedy.

15. Delivery to businesses, hospitals, schools, offices and apartments

Where delivery is made to a business, hospital, school, office, apartment complex, reception area, concierge, mailroom or similar location, delivery may be completed when the parcel is accepted or left according to the delivery provider’s process.

The customer is responsible for ensuring the recipient can access the parcel after delivery.

For corporate gifting, the customer should confirm whether the recipient location accepts deliveries and whether any special access instructions are required.

16. Corporate gifting delivery

Corporate gifting orders may involve:

• bulk delivery to one location;
• individual delivery to multiple recipients;
• scheduled delivery windows;
• branded packaging;
• custom gift messages;
• multiple delivery addresses;
• delivery to offices or event venues.

Corporate delivery terms will be confirmed in the quote, invoice or written order agreement.

Corporate customers are responsible for checking and approving:

• recipient names;
• addresses;
• phone numbers;
• email addresses;
• delivery notes;
• gift messages;
• timing requirements;
• address format;
• spelling and personalisation details.

Changes after approval may incur additional costs or may not be possible if production or dispatch has commenced.

17. Delivery delays outside our control

We are not responsible for delays caused by events outside our reasonable control, including:

• courier disruption;
• extreme weather;
• natural disaster;
• road closure;
• public holiday;
• supplier failure;
• government restriction;
• biosecurity restriction;
• platform outage;
• incorrect delivery details supplied by the customer;
• recipient unavailability;
• event venue delivery restrictions.

Where a delay materially affects an order, we will take reasonable steps to communicate with the customer and provide an appropriate solution.

18. Pick-up or collection

Where pick-up or collection is offered, customers must collect the order within the agreed timeframe.

For perishable, food or plant products, failure to collect within the agreed timeframe may affect product quality.

We may not provide a refund where product deterioration occurs because the customer failed to collect the order on time, unless required by law.

19. How to contact us

Delivery enquiries should be sent to:

Bronze Wattle Co
Email: hello@bronzewattleco.com.au
Phone: 0434 934 003
Website: www.bronzewattleco.com.au
Business location: Sunshine Coast, Queensland, Australia