Privacy Policy

Bronze Wattle Co

Effective date: 10 May 2026
Last reviewed: 23 May 2026
Applies to: Website visitors, customers, gift recipients, corporate clients, suppliers, subscribers, event contacts and other people who interact with Bronze Wattle Co.

1. Purpose

Bronze Wattle Co respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, store, disclose and manage personal information.

Although some small businesses may not be required to comply with the Privacy Act 1988 unless certain thresholds or conditions apply, Bronze Wattle Co chooses to manage personal information responsibly and in line with Australian privacy good practice.

If Bronze Wattle Co becomes legally required to comply with the Privacy Act 1988 and Australian Privacy Principles, this policy will be reviewed and updated as required.

2. What personal information we collect

We may collect personal information including:

• name;
• business name;
• job title;
• email address;
• phone number;
• billing address;
• delivery address;
• gift recipient name and address;
• order details;
• payment confirmation details;
• customer service enquiries;
• refund or complaint information;
• gift messages;
• corporate gifting recipient lists;
• email marketing preferences;
• website contact form details;
• social media messages or comments;
• event or market enquiry details;
• supplier contact information.

We do not intentionally collect sensitive information unless it is reasonably necessary for a specific purpose and you provide it voluntarily. For example, you may choose to tell us about an allergy, dietary requirement or delivery accessibility requirement.

3. How we collect personal information

We may collect personal information when you:

• place an order;
• create an online account;
• subscribe to our mailing list;
• contact us by email, phone, website form or social media;
• request a quote;
• make a corporate gifting enquiry;
• provide recipient details for gift delivery;
• enter a promotion or giveaway;
• attend a market, event or pop-up;
• complete a survey or feedback form;
• communicate with us as a supplier, producer, contractor or business partner.

We may also collect limited technical information through website tools, analytics, cookies, pixels or similar technologies.

4. Why we collect personal information

We collect and use personal information to:

• process orders;
• deliver products;
• communicate with customers;
• prepare quotes and proposals;
• manage corporate gifting orders;
• provide customer support;
• handle refunds, returns, exchanges and complaints;
• manage food safety, allergen or product quality concerns;
• send order updates;
• send marketing communications where permitted;
• improve our products, website and customer experience;
• manage suppliers and business relationships;
• meet legal, tax, accounting, insurance and compliance obligations;
• protect our business, customers and systems from fraud, misuse or security risks.

5. Marketing communications

We may send marketing emails or messages where we have consent or are otherwise permitted by law.

Our marketing communications will identify Bronze Wattle Co as the sender and include a clear unsubscribe option where required.

You can unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us directly.

Transactional messages, such as order confirmations, delivery updates, customer service messages or safety notices, may still be sent where necessary to complete a transaction or meet business, legal or safety obligations.

6. Gift recipients

If a customer provides another person’s details for gift delivery, we will use the recipient’s personal information only for purposes related to fulfilling the gift order, delivery, customer service, safety, complaint handling or legal compliance.

Gift recipient details will not be added to our marketing list unless the recipient separately consents.

7. Corporate gifting recipient lists

Corporate customers may provide recipient names, delivery addresses, phone numbers, email addresses or gift messages.

Bronze Wattle Co will use corporate recipient information only to:

• fulfil the corporate gifting order;
• prepare, pack and deliver gifts;
• communicate about delivery where necessary;
• manage delivery problems;
• handle product safety, recall or complaint issues;
• meet legal or business record obligations.

Corporate recipient lists will not be used for unrelated marketing unless lawful consent has been obtained.

8. Disclosure of personal information

We may disclose personal information to:

• delivery and courier providers;
• payment processors;
• website and e-commerce platforms;
• email marketing platforms;
• CRM or customer service systems;
• accountants, bookkeepers, insurers, legal advisers or professional advisers;
• IT and cloud storage providers;
• contractors who help us operate the business;
• suppliers where necessary to resolve product or delivery issues;
• regulators, law enforcement or government agencies where required by law.

We will not sell personal information to third parties.

9. Overseas disclosure

Some service providers we use may store or process data outside Australia. This may include website platforms, cloud storage providers, email marketing platforms, payment processors, analytics tools or customer management systems.

Where we use third-party service providers, we will take reasonable steps to select reputable providers and manage information responsibly.

10. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include:

• password-protected systems;
• two-factor authentication where available;
• access limits;
• secure cloud storage;
• secure payment processing;
• staff or contractor confidentiality requirements;
• record keeping controls;
• deletion or de-identification when information is no longer reasonably required.

No online system is completely secure. Customers should also take care when sharing information online.

11. Access and correction

You may request access to personal information we hold about you.

You may also ask us to correct personal information if it is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to an access or correction request.

12. Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it.

We will acknowledge privacy complaints within a reasonable time and investigate them fairly.

If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner.

13. Cookies and website analytics

Our website may use cookies, pixels, analytics tools or similar technologies to:

• operate the website;
• remember preferences;
• understand website traffic;
• improve user experience;
• measure marketing performance;
• support online advertising or retargeting.

You can manage cookies through your browser settings. Some website functions may not work properly if cookies are disabled.

14. How to contact us

Privacy enquiries should be sent to:

Bronze Wattle Co
Email: hello@bronzewattleco.com.au
Phone: 0434 934 003
Website: www.bronzewattleco.com.au
Business location: Sunshine Coast, Queensland, Australia